Restaurateurs – Don’t get mad – get even

No-shows are the bane of restaurateurs’ lives, period. Our hearts bled for the industry participants of a recent BBC radio phone-in on which restaurateurs described their struggle to stay afloat during the pandemic, let alone deal with customers who just don’t bother to turn up. No-shows are financially damaging, unfair, and put jobs at risk.

Hospitality management skills have never been more transferable.

By Lesley Smith, Xenowledge Consultant for Recruitment The TV and news websites do a great job of presenting very bad news, don’t they? Hour after hour, day after day of depressing statistics and grim imagery coming down the wires and into our worlds. I get it; we live in unprecedented times but surely there mustContinue reading “Hospitality management skills have never been more transferable.”

All-Inclusive – Budget Thriller or Hospitality Killer?

Since the dawn of time, Greece has been synonymous with hospitality. The principle of filoxenia is deep rooted in every Greek, meaning that there is no distinction between strangers and guests, and that they will be afforded friendship and hospitality by default. Its simplest form is a piece of fruit offered to a passer-by; aContinue reading “All-Inclusive – Budget Thriller or Hospitality Killer?”