No-shows are the bane of restaurateurs’ lives, period. Our hearts bled for the industry participants of a recent BBC radio phone-in on which restaurateurs described their struggle to stay afloat during the pandemic, let alone deal with customers who just don’t bother to turn up. No-shows are financially damaging, unfair, and put jobs at risk.

Hospitality businesses have been hit so hard by Covid-19 shut-downs that planning for a positive future can, for some, seem a generation away. Although we are starting to see some tiny green shoots emerging across the world, any permitted re-openings are likely to come with a host of restrictions.Continue reading “Restaurants: Thoughts on restrictive re-opening”

Hospitality is a tough business in which to be. Rising costs, punitive tax regimes, a diminishing labour pool and a plethora of competitors can seem a huge headache for hoteliers and restaurateurs.Continue reading “10 Tips for Choosing a Hospitality Consultancy”

Since the dawn of time, Greece has been synonymous with hospitality. The principle of filoxenia is deep rooted in every Greek, meaning that there is no distinction between strangers and guests, and that they will be afforded friendship and hospitality by default. Its simplest form is a piece of fruit offered to a passer-by; a glass of water for the thirsty or a basic bed for the night in a shepherd hut high in the mountains. Hospitality, in its purist sense, is in the Greek blood.Continue reading “All-Inclusive – Budget Thriller or Hospitality Killer?”